Terms, Cancellations, Refunds & Privacy

1. Music Lessons & Coaching

Drop-In Sessions

Drop-in music lessons and coaching sessions may be cancelled or rescheduled with at least 24 hours' notice.

When at least 24 hours' notice is provided, the amount paid will remain available as a credit toward a future equivalent booking.

Cancellations made with less than 24 hours' notice, and missed appointments without notice, are considered used and are not eligible for a refund, credit or replacement session.

Any request to reschedule a session with less than 24 hours' notice is wholly at the discretion of the instructor or coach and is not guaranteed.

If the instructor or coach cancels a session, the client will retain the full value of the booking as a credit toward a future session or may request a refund.

Flexible Lesson or Coaching Packages

Sessions purchased as part of a flexible-scheduling package follow the same 24-hour cancellation policy.

Package credits are intended for the specific lessons or coaching sessions purchased and must be used within 12 months of the original purchase date, subject to any rights provided by applicable law.

Unused package credits are not redeemable for cash except where required by law.

Weekly Reserved Lessons

By registering and paying for weekly lessons, the student enters into a monthly contract structured as a recurring monthly retainer for a dedicated weekly time in the instructor's schedule. The monthly retainer secures that reserved time and the instructor's availability, whether or not the student attends. It is not the purchase of separate, individually refundable lessons.

To cancel weekly lessons before they begin and receive a refund, the student must provide written notice at least seven full calendar days before the first scheduled lesson. Approved refunds are subject to a 25% cancellation and administration fee.

Cancellations made fewer than seven full calendar days before the first scheduled lesson are non-refundable. Once the first scheduled lesson date has arrived, payments for that lesson period are non-refundable.

If a student cancels or misses a weekly lesson, the lesson is considered used. The student is not entitled to a refund, credit, replacement lesson or extension of the lesson period. This applies regardless of illness, travel, relocation, scheduling conflicts or other changes in personal circumstances, except where required by law.

Weekly lesson times and start dates are confirmed when the student registers. Requests to reschedule a lesson, defer a start date or extend a lesson period are wholly at the discretion of the instructor, are not guaranteed, and may be declined. An exception made on one occasion does not create an obligation to make the same or a similar exception in the future.

If the instructor cancels a weekly lesson, the instructor will provide a replacement lesson, credit or refund equal to the per-lesson value of the missed session.

Unless a separate fixed-term commitment or agreement applies, students may end a recurring monthly weekly-lesson reservation by cancelling before the next monthly payment is processed. Once a new monthly payment has been processed, the cancellation and refund terms above apply.

Fixed-Term Lesson or Coaching Programs

Some lessons, coaching arrangements or introductory offers may involve a fixed-term commitment. The specific price, duration, payment schedule and cancellation terms disclosed for that offer form part of the agreement.

Where a fixed-term program is offered with an instalment payment option, choosing to pay in instalments rather than a single payment does not convert the program into a month-to-month service. The client remains responsible for the payments agreed to for the fixed term, subject to applicable law.

Continuation after a fixed-term introductory program is optional and will be offered under the pricing and terms applicable at that time.

2. Group Programs & Events

Unless different terms are clearly stated for a particular program or event, participants who cancel 14 days or more before the scheduled start date are eligible for a refund of 75% of the amount paid.

Cancellations made less than 14 days before the scheduled start date are non-refundable.

If the organizer cancels a program or event, participants will receive a full refund of amounts paid for the cancelled program or event, or may choose an equivalent credit where one is offered.

Program or Event Postponement

If a program or event is postponed or rescheduled by the organizer, registrations will automatically transfer to the new date.

Participants who are unable to attend the rescheduled date may request a full refund of the amount paid.

Any program-specific registration agreement, payment plan or cancellation terms presented before purchase will supersede this general policy.

3. Podcast & Media Production

Podcast, audio, video and other media-production services are generally governed by a project-specific proposal, quote or service agreement.

Where a project-specific agreement exists, that agreement governs the project's payment, cancellation, revision, delivery and refund terms.

In the absence of a separate agreement, fees for work already completed or expenses already incurred are non-refundable.

4. Refunds

Approved refunds will normally be returned using the original method of payment.

Processing times may vary depending on the payment provider or financial institution.

Nothing in this policy takes away any cancellation, refund or other consumer rights that the law gives you.

5. Payments

Payment may be collected through third-party payment processors such as Stripe. Payment information submitted through a payment processor is handled according to that provider's security and privacy practices.

Where a client agrees to an instalment or recurring payment arrangement, the payment method provided may be charged according to the schedule disclosed and accepted at the time of purchase.

Additional charges will not be imposed beyond those disclosed and agreed to at the time of purchase or subsequently authorized by the client.

6. Privacy

Personal information is collected only as reasonably necessary to provide services, communicate with clients, administer bookings and payments, maintain business records, and meet legal or regulatory obligations.

Student intake responses may include contact information, age category, musical background, goals, practice preferences and optional information about teaching or accessibility considerations. A full date of birth, medical diagnosis or other information that is not reasonably needed for lessons is not requested.

For students under 19, parent or guardian contact information and authorization are collected as a condition of participation.

Payment-card information is processed by third-party payment providers and is not directly stored by The Times Keeper Media Inc. except to the extent made available through those providers' secure systems.

Personal information will not be sold to third parties.

Information may be shared with service providers where reasonably necessary to operate the business, process payments, manage bookings, maintain student records or deliver services, or where disclosure is required by law. Those providers may process or store information outside Canada, where it may be subject to the laws of another jurisdiction.

Lesson audio will be recorded only with express consent. When audio is recorded to prepare lesson notes or practice summaries, the recording will be deleted once those notes are complete unless a different use or retention period is separately agreed to. Declining recording will not affect access to lessons.

Personal information is retained only for as long as reasonably needed for the purposes described above or to meet legal obligations, then securely deleted or anonymized.

Clients may contact the business to ask questions about their personal information, request access or correction, or withdraw consent to future use, subject to legal and contractual limits.

7. Contact & Business Information

The Times Keeper Media Inc.
Nova Scotia, Canada

CRA Business Number: 775682305
Nova Scotia Registry of Joint Stock Companies Registration Number: 4361739

Email: timeskeepermedia@gmail.com
Phone: 902-237-6275

Questions concerning bookings, cancellations, refunds, payments, privacy or these terms may be directed to the contact information above.

For cancellations subject to a notice period, notice is considered given when the cancellation request is received by the instructor or coach responsible for providing the service.

8. General Terms

Services are provided in accordance with the descriptions, prices and conditions presented at the time of purchase.

Clients are responsible for reviewing applicable service descriptions, scheduling requirements, payment obligations and cancellation terms before completing a purchase.

Where these general terms conflict with a specific written service agreement, program agreement, proposal or contract accepted by both parties, the specific agreement governs.

These terms are subject to applicable laws of Nova Scotia and Canada.

Nothing in these terms excludes or restricts rights or remedies that cannot legally be excluded or restricted.